| Dell's Customer Support Convo. [message #225221] |
Fri, 06 October 2006 20:40  |
Speedy059
Messages: 367
Registered: August 2003
Karma: 0
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Commander |
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My brother was in the process of buying a new laptop for the business. He decided to purchase one from Dell, right before he clicked the "purchase" button he decided to talk to a rep real fast to ask about Wi-Fi with the laptop. This is probably the most hilarious customer support i've seen. This dell guy is a complete moron. Download the PDF attachment and look at my brothers' conversation with this guy.
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Attachment: Dell.pdf
(Size: 19.17KB, Downloaded 282 times)
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[Updated on: Fri, 06 October 2006 20:40] Report message to a moderator |
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| Re: Dell's Customer Support Convo. [message #225252 is a reply to message #225221] |
Sat, 07 October 2006 02:18  |
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Goztow
Messages: 9738
Registered: March 2005
Location: Belgium
Karma: 13
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General (5 Stars)
Goztoe |
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What can I say: Dell...
You are aware that you can just turn the connection off in Windows, right?
You can find me in The KOSs2 (TK2) discord while I'm playing. Feel free to come and say hi! TK2 discord
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| Re: Dell's Customer Support Convo. [message #225284 is a reply to message #225258] |
Sat, 07 October 2006 07:15 |
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Goztow
Messages: 9738
Registered: March 2005
Location: Belgium
Karma: 13
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General (5 Stars)
Goztoe |
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| danpaul88 wrote on Sat, 07 October 2006 11:40 |
From some of his answers I would guess english is not his first language...
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I guess indian is, like for many of cutomer supports...
You can find me in The KOSs2 (TK2) discord while I'm playing. Feel free to come and say hi! TK2 discord
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| Re: Dell's Customer Support Convo. [message #225356 is a reply to message #225284] |
Sat, 07 October 2006 12:20 |
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| Goztow wrote on Sat, 07 October 2006 10:15 |
| danpaul88 wrote on Sat, 07 October 2006 11:40 |
From some of his answers I would guess english is not his first language...
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I guess indian is, like for many of cutomer supports...
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As far as I know, Dell doesn't outsource its tech. support (well, at least it doesn't in Canada).
FUCK
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| Re: Dell's Customer Support Convo. [message #225365 is a reply to message #225221] |
Sat, 07 October 2006 13:26 |
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Dave Anderson
Messages: 1953
Registered: December 2004
Location: United States
Karma: 0
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General (1 Star) |
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That is not a surprise. I've actually had a customer support worker ask me what I meant by the term "hard drive" when I asked him a question about the connector on it. Most of the time you can plainly tell that they are reading out of a script and have actually little to no experience in what they are doing.
Dell, sucks.
David Anderson
Founder, Software Consultant
DCOM Productions
Microsoft Partner (MSP)
[Updated on: Sat, 07 October 2006 13:27] Report message to a moderator |
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| Re: Dell's Customer Support Convo. [message #225368 is a reply to message #225341] |
Sat, 07 October 2006 13:32 |
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Halo38
Messages: 955
Registered: February 2003
Location: UK
Karma: 0
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| help-linux wrote on Sat, 07 October 2006 14:32 |
dont buy a laptop form dell!!! they stop charging after awhile (internally) . and someone has tested one of the battery (£80 to buy) and they stop charging after 200 charges.
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is that true? we have about 3 dell laptops in our family
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| Re: Dell's Customer Support Convo. [message #225420 is a reply to message #225221] |
Sat, 07 October 2006 18:53 |
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The costermer representative was probably somewhere in India.
Seriously people how can you fight a war on terrorism with all of your borders wide open!
The Goverment Has Failed All Of You.
Americas Founding Fathers Must Be Turing In Their Graves, As Well As Every Revolutionary, Every Soldier That Has Fought For This Great Country.
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| Re: Dell's Customer Support Convo. [message #225429 is a reply to message #225221] |
Sat, 07 October 2006 21:34 |
fl00d3d
Messages: 1107
Registered: August 2003
Location: Iowa, USA
Karma: 0
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General (1 Star)
Viva la Resistance! |
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This isn't related to Dell, but I had a previous ISP tech try to convince me that the reason for my network outage is because I switched CAT5 and that CAT5 remembers the IP of the computer so I can't do that. And, yes, he was for real.
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| Re: Dell's Customer Support Convo. [message #225607 is a reply to message #225221] |
Sun, 08 October 2006 23:22 |
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Goztow
Messages: 9738
Registered: March 2005
Location: Belgium
Karma: 13
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General (5 Stars)
Goztoe |
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I can only advise you to go Acer. Mine is 2 years old now and never had a problem. Just be sure that you take one your distributor has in stock as ordering a laptop at Acer's is like waiting for ACK to say something that makes sence: it takes a very long time.
You can find me in The KOSs2 (TK2) discord while I'm playing. Feel free to come and say hi! TK2 discord
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