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Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? [message #175522 is a reply to message #175500]

Thu, 20 October 2005 11:44

Kanezor
Messages: 855
Registered: February 2005
Location: Sugar Land, TX, USA

Karma:

Colonel

I'm not sure exactly why we're seeing this so often recently. My guess is that the most recent virus definitions file that Symantec put out for Norton's Anti-Virus doesn't like SVKP, which is a service necessary to run RenGuard...

In any case, you should first scan your computer to make sure that you do not have any viruses. When you are confident that you have no viruses, you can then tell Norton's AntiVirus to remove SVKP.sys from the Quarantine list. I will detail the instructions for that shortly, for Norton's Anti-Virus 2005. If SVKP.sys is not in your Quarantine list, then you must reinstall RenGuard (and you can probably thank Symantec for that).

To remove SVKP.sys from your Quarantine list, double-click on the Norton's Anti-Virus icon in your system tray (next to your clock). When NAV has finished loading, on the left you should see a links. I have "Status", "Scan for Viruses", "Reports", and "Advanced Tools". You should click on "Reports". Then, in the top center of the window should be an item named "View Quarantined Items". Click on that. This will bring up a new window showing exactly what files Norton's Anti-Virus has quarantined. Look for an entry with a file named "SVKP.sys" with a threat named "Hacktool.rootkit". Right click, and select "Restore".

If all goes well, then Norton's Anti-Virus should not complain about SVKP.sys anymore (unless Symantec does this again).

And again, RenGuard is not a worm, a virus, a backdoor, or any other malware. I can personally guarantee that.

Edit:
If the RenGuard loader still couldn't initialize the service after removing SVKP.sys from your Quarantine list, then you will most likely need to reinstall SVKP.sys (which can be done by reinstalling RenGuard).

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[Updated on: Thu, 20 October 2005 11:52]

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		Renguard/Norton Problems By: rc22fires on Thu, 20 October 2005 08:51
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:24
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Parad0x on Thu, 20 October 2005 09:26
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:42
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: SurfX805 on Fri, 04 November 2005 22:08
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:38
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Ma1kel on Thu, 20 October 2005 09:54
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 09:55
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: DethSilver on Sat, 22 October 2005 13:56
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Cannibus on Thu, 20 October 2005 10:35
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: luv2pb on Thu, 20 October 2005 10:37
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Dethdeath on Thu, 20 October 2005 11:10
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: ododd on Thu, 20 October 2005 11:11
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 11:36
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Kanezor on Thu, 20 October 2005 11:44
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 11:59
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: pqlarbear on Thu, 20 October 2005 14:51
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 15:13
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Warmonger on Thu, 20 October 2005 15:47
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: ododd on Thu, 20 October 2005 11:58
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Cannibus on Thu, 20 October 2005 11:59
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Parad0x on Thu, 20 October 2005 13:11
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Kanezor on Thu, 20 October 2005 13:27
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Renx on Thu, 20 October 2005 13:32
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Goztow on Thu, 20 October 2005 13:34
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rafkid on Thu, 20 October 2005 14:15
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Cboy on Thu, 20 October 2005 14:37
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 13:43
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Renx on Thu, 20 October 2005 14:47
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 14:53
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 16:01
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Warmonger on Thu, 20 October 2005 16:04
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 16:14
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Warmonger on Thu, 20 October 2005 16:21
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: ododd on Thu, 20 October 2005 16:23
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Thu, 20 October 2005 16:31
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: rc22fires on Thu, 20 October 2005 17:15
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: Crimson on Thu, 20 October 2005 17:40
		Renguard-related virus By: [NE]Shockwave[HS] on Thu, 20 October 2005 20:40
		Re: Renguard-related virus By: [NE]Shockwave[HS] on Thu, 20 October 2005 21:22
		Re: Renguard-related virus By: Mylo on Thu, 20 October 2005 22:58
		Re: Renguard-related virus By: CloudOne on Thu, 20 October 2005 23:05
		Re: HELP ME OUT BEFORE I LOSE MY MIND. WORM THROUGH RG? By: -TG-Lammy on Fri, 21 October 2005 00:49
		Re: Renguard/Norton Problems By: Kholdstare on Fri, 21 October 2005 15:54
		Re: Renguard/Norton Problems By: Kytten9 on Fri, 21 October 2005 16:00
		Re: Renguard/Norton Problems By: [NE]Shockwave[HS] on Fri, 21 October 2005 17:07
		Re: Renguard/Norton Problems By: Gizbotvas on Fri, 21 October 2005 20:27
		still having problems By: PlastoJoe on Fri, 21 October 2005 22:47
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 06:26
		Re: Renguard/Norton Problems By: HTGunny on Sat, 22 October 2005 09:27
		Re: Renguard/Norton Problems By: Kanezor on Sat, 22 October 2005 10:07
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 11:49
		Re: Renguard/Norton Problems By: xxredrum on Sat, 22 October 2005 09:50
		Re: Renguard/Norton Problems By: Kanezor on Sat, 22 October 2005 09:54
		Re: Renguard/Norton Problems By: Gizbotvas on Sat, 22 October 2005 18:59
		Re: Renguard/Norton Problems By: CrazyNick on Sun, 23 October 2005 02:55
		Re: Renguard/Norton Problems By: stomaslurper on Sun, 23 October 2005 03:19
		Re: Renguard/Norton Problems By: trashyall on Mon, 24 October 2005 04:17
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 05:09
		Re: Renguard/Norton Problems By: trashyall on Thu, 27 October 2005 00:56
		Re: Renguard/Norton Problems By: JPNOD on Sat, 22 October 2005 11:57
		Re: Renguard/Norton Problems By: Cybie1111 on Sat, 22 October 2005 12:46
		Re: Renguard/Norton Problems By: SuperTech on Sat, 22 October 2005 13:20
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sat, 22 October 2005 13:29
		Re: Renguard/Norton Problems By: rc22fires on Sat, 22 October 2005 13:55
		Re: Renguard/Norton Problems By: Recon on Sat, 22 October 2005 15:27
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 15:53
		Re: Renguard/Norton Problems By: Recon on Sat, 22 October 2005 16:06
		Re: Renguard/Norton Problems By: Cybie1111 on Sat, 22 October 2005 16:49
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sat, 22 October 2005 17:28
		Re: Renguard/Norton Problems By: rc22fires on Sat, 22 October 2005 18:36
		Re: Renguard/Norton Problems By: Blazer on Sat, 22 October 2005 20:07
		Re: Renguard/Norton Problems By: [BA]RANGER on Sat, 22 October 2005 21:34
		Re: Renguard/Norton Problems By: AmunRa on Sun, 23 October 2005 02:46
		Re: Renguard/Norton Problems By: EnderGate on Sat, 22 October 2005 22:39
		Re: Renguard/Norton Problems By: PlastoJoe on Sat, 22 October 2005 23:20
		Re: Renguard/Norton Problems By: Recon on Sun, 23 October 2005 06:11
		Re: Renguard/Norton Problems By: Renx on Sun, 23 October 2005 07:51
		Re: Renguard/Norton Problems By: rc22fires on Sun, 23 October 2005 14:05
		Re: Renguard/Norton Problems By: Parad0x on Sun, 23 October 2005 12:27
		Re: Renguard/Norton Problems By: Alkaline on Sun, 23 October 2005 17:14
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sun, 23 October 2005 17:29
		Re: Renguard/Norton Problems By: HTGunny on Sun, 23 October 2005 17:44
		Re: Renguard/Norton Problems By: =HT=T-Bird on Sun, 23 October 2005 17:47
		Re: Renguard/Norton Problems By: CrazyNick on Sun, 23 October 2005 21:24
		Re: Renguard/Norton Problems By: CrazyNick on Sun, 23 October 2005 22:10
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 02:40
		Re: Renguard/Norton Problems By: rc22fires on Mon, 24 October 2005 04:39
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 05:02
		Re: Renguard/Norton Problems By: ingram091 on Mon, 24 October 2005 00:34
		Re: Renguard/Norton Problems By: Nightma12 on Mon, 24 October 2005 00:47
		Re: Renguard/Norton Problems By: Crimson on Mon, 24 October 2005 03:24
		Re: Renguard/Norton Problems By: [NE]Shockwave[HS] on Fri, 28 October 2005 10:39
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 03:39
		Re: Renguard/Norton Problems By: ingram091 on Mon, 24 October 2005 03:52
		Re: Renguard/Norton Problems By: Blazer on Mon, 24 October 2005 05:00
		Re: Renguard/Norton Problems By: Alkaline on Mon, 24 October 2005 08:07
		Re: Renguard/Norton Problems By: Nightma12 on Mon, 24 October 2005 08:26
		Re: Renguard/Norton Problems By: CrazyNick on Mon, 24 October 2005 18:01
		Re: Renguard/Norton Problems By: Nightma12 on Tue, 25 October 2005 00:26
		Re: Renguard/Norton Problems By: Alkaline on Tue, 25 October 2005 18:31
		Re: Renguard/Norton Problems By: Kanezor on Tue, 25 October 2005 20:03
		Re: Renguard/Norton Problems By: Xerevix on Tue, 25 October 2005 21:25
		Re: Renguard/Norton Problems By: Kanezor on Tue, 25 October 2005 23:39
		Re: Renguard/Norton Problems By: ~-ALERT-~ on Wed, 26 October 2005 06:07
		Re: Renguard/Norton Problems By: mac on Wed, 26 October 2005 06:12
		Re: Renguard/Norton Problems By: HTGunny on Thu, 27 October 2005 00:58
		Re: Renguard/Norton Problems By: =HT=T-Bird on Fri, 28 October 2005 05:06
		Re: Renguard/Norton Problems By: Nightma12 on Wed, 26 October 2005 06:22
		Re: Renguard/Norton Problems By: catfishtuna on Wed, 26 October 2005 09:03
		Re: Renguard/Norton Problems By: Enforcer on Wed, 26 October 2005 10:41
		Re: Renguard/Norton Problems By: CrazyNick on Wed, 26 October 2005 22:59
		Re: Renguard/Norton Problems By: CrazyNick on Wed, 26 October 2005 23:02
		Re: Renguard/Norton Problems By: Nightma12 on Wed, 26 October 2005 09:12
		Re: Renguard/Norton Problems By: Blazer on Thu, 27 October 2005 12:49
		Re: Renguard/Norton Problems By: Crimson on Fri, 28 October 2005 06:08
		Re: Renguard/Norton Problems By: HTGunny on Sat, 29 October 2005 00:00
		Re: Renguard/Norton Problems By: Kanezor on Sat, 29 October 2005 11:27
		Re: Renguard/Norton Problems By: killboy06 on Fri, 28 October 2005 14:42
		Re: Renguard/Norton Problems By: Kanezor on Fri, 28 October 2005 18:37
		Re: Renguard/Norton Problems By: Crimson on Sat, 29 October 2005 02:06
		Re: Renguard/Norton Problems By: killboy06 on Sat, 29 October 2005 14:08
		Re: Renguard/Norton Problems By: Kanezor on Sat, 05 November 2005 00:50

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