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EA's response to serial email problem [message #63044]

Wed, 21 January 2004 18:56

snipesimo
Messages: 764
Registered: February 2003

Karma:

Colonel

Looks like being nice and patient has paid off. I am making progress. After I read this response from him, I replied thanking him and asked him one last question, I asked him if it would be possible for him to put me in contact with someone from the Networks Operation Center. Not only to talk to someone who has access to the box directly, but to see if I can discuss other WOL issues with him ( outages, chatroom chaos etc).

Response (Box Frank L.) 01/21/2004 06:47 PM
Hello,

The situation is just that we don't maintain those servers here in tech support- we just handle issues with the game itself, as it installs off the CD. In order to check if the servers are up and functional, I just send a message to our network operations center, and as best as they can tell the server is working properly.

Since there seems to be some other error going on other than the server being up or down, let me send them a new message and hope that they look into the systems more thoroughly. I don't have any idea as to the timeframe for this, at the time I'm sending this to you. Unfortunately, if the system is fixed to be more consistent with sending emails, you may have to create a new Westwood online account to generate new serial numbers from.

Thank you for contacting Electronic Arts Online Support,

Frank L.
EA Technical Support

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[Message index]

		EA's response to serial email problem By: snipesimo on Mon, 19 January 2004 18:24
		EA's response to serial email problem By: Alkaline on Mon, 19 January 2004 19:44
		EA's response to serial email problem By: LTKirovy on Mon, 19 January 2004 21:14
		EA's response to serial email problem By: cowmisfit on Tue, 20 January 2004 04:52
		EA's response to serial email problem By: NHJ BV on Tue, 20 January 2004 05:04
		EA's response to serial email problem By: snipesimo on Tue, 20 January 2004 07:18
		EA's response to serial email problem By: Jelly on Tue, 20 January 2004 09:08
		EA's response to serial email problem By: Alkaline on Tue, 20 January 2004 11:36
		EA's response to serial email problem By: terminator 101 on Tue, 20 January 2004 11:43
		EA's response to serial email problem By: NukeIt15 on Tue, 20 January 2004 13:43
		EA's response to serial email problem By: Blazer on Tue, 20 January 2004 16:43
		EA's response to serial email problem By: rm5248 on Tue, 20 January 2004 17:13
		EA's response to serial email problem By: Jaspah on Tue, 20 January 2004 17:55
		EA's response to serial email problem By: snipesimo on Tue, 20 January 2004 17:59
		EA's response to serial email problem By: snipesimo on Tue, 20 January 2004 19:50
		EA's response to serial email problem By: Alkaline on Tue, 20 January 2004 19:53
		EA's response to serial email problem By: Blazer on Tue, 20 January 2004 20:55
		EA's response to serial email problem By: IRON FART on Tue, 20 January 2004 21:00
		EA's response to serial email problem By: NukeIt15 on Tue, 20 January 2004 21:06
		EA's response to serial email problem By: Dante on Wed, 21 January 2004 00:26
		EA's response to serial email problem By: warranto on Wed, 21 January 2004 00:28
		EA's response to serial email problem By: Blazer on Wed, 21 January 2004 01:10
		EA's response to serial email problem By: gibberish on Wed, 21 January 2004 02:14
		EA's response to serial email problem By: NHJ BV on Wed, 21 January 2004 03:17
		EA's response to serial email problem By: laeubi on Wed, 21 January 2004 04:02
		EA's response to serial email problem By: zunnie on Wed, 21 January 2004 05:35
		EA's response to serial email problem By: snipesimo on Wed, 21 January 2004 05:42
		EA's response to serial email problem By: laeubi on Wed, 21 January 2004 08:03
		EA's response to serial email problem By: Xtrm2Matt on Wed, 21 January 2004 10:41
		EA's response to serial email problem By: Crimson on Wed, 21 January 2004 11:34
		EA's response to serial email problem By: Creed3020 on Wed, 21 January 2004 11:48
		EA's response to serial email problem By: gibberish on Wed, 21 January 2004 13:03
		EA's response to serial email problem By: snipesimo on Wed, 21 January 2004 13:04
		EA's response to serial email problem By: K9Trooper on Wed, 21 January 2004 15:17
		EA's response to serial email problem By: IRON FART on Wed, 21 January 2004 16:40
		EA's response to serial email problem By: Blazer on Wed, 21 January 2004 17:39
		EA's response to serial email problem By: IRON FART on Wed, 21 January 2004 18:41
		EA's response to serial email problem By: snipesimo on Wed, 21 January 2004 18:56
		EA's response to serial email problem By: cowmisfit on Wed, 21 January 2004 19:25
		EA's response to serial email problem By: IRON FART on Wed, 21 January 2004 20:19
		EA's response to serial email problem By: NHJ BV on Thu, 22 January 2004 04:27
		EA's response to serial email problem By: Creed3020 on Thu, 22 January 2004 08:22
		EA's response to serial email problem By: Blazer on Thu, 22 January 2004 09:52
		EA's response to serial email problem By: snipesimo on Thu, 22 January 2004 13:11
		EA's response to serial email problem By: cowmisfit on Thu, 22 January 2004 13:27
		EA's response to serial email problem By: kopaka649 on Thu, 22 January 2004 16:36
		EA's response to serial email problem By: egg098 on Sat, 24 January 2004 16:35
		EA's response to serial email problem By: Creed3020 on Sat, 24 January 2004 16:54
		EA's response to serial email problem By: Crimson on Sat, 24 January 2004 19:45
		EA's response to serial email problem By: snipesimo on Sat, 24 January 2004 21:19
		EA's response to serial email problem By: NHJ BV on Sun, 25 January 2004 03:01
		EA's response to serial email problem By: General Havoc on Sun, 25 January 2004 04:32
		EA's response to serial email problem By: Creed3020 on Sun, 25 January 2004 10:37
		EA's response to serial email problem By: Crimson on Sun, 25 January 2004 14:23
		EA's response to serial email problem By: snipesimo on Sun, 25 January 2004 18:37
		EA's response to serial email problem By: dal11 on Sun, 25 January 2004 21:21
		EA's response to serial email problem By: snipesimo on Tue, 27 January 2004 13:09
		EA's response to serial email problem By: Griever92 on Tue, 27 January 2004 21:08
		EA's response to serial email problem By: snipesimo on Wed, 28 January 2004 05:18
		EA's response to serial email problem By: NHJ BV on Wed, 28 January 2004 12:30
		EA's response to serial email problem By: havocide3 on Wed, 28 January 2004 20:31
		EA's response to serial email problem By: Creed3020 on Thu, 29 January 2004 21:13
		EA's response to serial email problem By: NHJ BV on Fri, 30 January 2004 05:50
		EA's response to serial email problem By: havocide3 on Fri, 30 January 2004 06:47
		EA's response to serial email problem By: snipesimo on Fri, 30 January 2004 13:04
		EA's response to serial email problem By: havocide3 on Fri, 30 January 2004 14:52
		EA's response to serial email problem By: xptek_disabled on Sun, 01 February 2004 06:39
		EA's response to serial email problem By: snipesimo on Sun, 01 February 2004 07:07
		EA's response to serial email problem By: kopaka649 on Sun, 01 February 2004 22:01
		EA's response to serial email problem By: rm5248 on Mon, 02 February 2004 14:58
		EA's response to serial email problem By: NHJ BV on Tue, 03 February 2004 03:20
		EA's response to serial email problem By: Ferhago on Tue, 03 February 2004 03:47

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