| Phones and Receptionist [message #438517] |
Thu, 28 October 2010 15:31  |
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wubwub
Messages: 142
Registered: May 2009
Location: Ontario
Karma: 0
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Do you beleive that a receptionist at any company or store should just stop talking to you and help the customer on the phone when it rings?
I have had this happen to me many times and found it extremely rude. Why should the person who phones in get imediate service when i was talking to them first?
Or is it just me and people like standing there listing to one side of a conversation for 10 minutes?
When renegade goes Wub, it never goes back
(or at least until I re-install renegade anyways)
[Updated on: Thu, 28 October 2010 15:32] Report message to a moderator |
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| Re: Phones and Receptionist [message #438521 is a reply to message #438517] |
Thu, 28 October 2010 17:18  |
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Altzan
Messages: 1586
Registered: September 2008
Location: Tennessee
Karma: 0
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General (1 Star) |
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I think the receptionist should get the phone first, but only if the person on the line needs something that takes just a minute or two at most. If it takes longer, the receptionist should tell them to hold or call back, then get back to you.
Think of if you were calling - you would at least want an answer so you know there's someone there to respond, right? Although the caller definitely doesn't get a higher priority.
I cannot imagine how the clockwork of the universe can exist without a clockmaker. ~Voltaire
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| Re: Phones and Receptionist [message #438527 is a reply to message #438521] |
Thu, 28 October 2010 18:38 |
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wubwub
Messages: 142
Registered: May 2009
Location: Ontario
Karma: 0
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By all means they should answer the phone. But when they answer, is it so hard to say "Sorry i am with a customer, please hold."
I was at the dentist's office not too long ago waiting for my apointment time. As i waited i saw numerous people go to the receptionist and be interupet by a phone call. Each time the call lasted everywhere from 1 minute to 5 minutes.
Something is wrong here..
When renegade goes Wub, it never goes back
(or at least until I re-install renegade anyways)
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| Re: Phones and Receptionist [message #438542 is a reply to message #438517] |
Thu, 28 October 2010 20:16 |
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Altzan
Messages: 1586
Registered: September 2008
Location: Tennessee
Karma: 0
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General (1 Star) |
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Agreed mostly, but on the same token, it could take just as long for the on-site customer to be taken care of, making the caller wait.
They're no more important than you - but they're not less important either. There needs to be a middle ground.
I cannot imagine how the clockwork of the universe can exist without a clockmaker. ~Voltaire
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| Re: Phones and Receptionist [message #439618 is a reply to message #438517] |
Tue, 16 November 2010 08:39 |
bmr_71
Messages: 83
Registered: November 2010
Karma: 0
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Receptionist usually puts the person on hold.
Anyway, when you are talking to your friends (I mean this hypothetically, I know you don't have any) and one of them gets a call on his cell, does he not answer it so you can finish complaining about how shitty your situation with women is? I doubt it.
Thanks
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| Re: Phones and Receptionist [message #439685 is a reply to message #438517] |
Wed, 17 November 2010 20:22 |
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R315r4z0r
Messages: 3836
Registered: March 2005
Location: New York
Karma: 0
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General (3 Stars) |
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This has actually never really bothered me, tbh. It has happened to me a few times but I never thought of it as anything to get angry over..
I think that they should take the call and ask what they need. If it is a short quick answer thing, they should do it. Like if someone is asking if an item is in stock for instance. But if they need to talk to someone, then the receptionist should just say "please hold for a minute" and then finish up with you. Then they can go back to the phone.
But then again, in all fairness, you're already in the store, you have the items you need, you have your money ready and you're steps within the person you're making the transaction with. Chances are you aren't going to just get up and leave. And actually, it's because of this fact that people behind the counter will willingly take a phone call over an actual person.
If more people just got up and left in a situation like that (leaving the items on the counter), then I'm willing to bet that more receptionists would be more than willing to help you first.
[Updated on: Wed, 17 November 2010 20:26] Report message to a moderator |
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| Re: Phones and Receptionist [message #440065 is a reply to message #439627] |
Thu, 25 November 2010 19:29 |
bmr_71
Messages: 83
Registered: November 2010
Karma: 0
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| JohnDoe wrote on Tue, 16 November 2010 14:35 |
boomer ure in ur 20s nowadays...the fuck did that happen nigga
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haha
ya know, all your bullcrap comments aside, i did always appreciate you.
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